Refund policy

The Yoku Glow are NOT eligible for returns, exchanges, or refunds once shipped.
In the event that your purchase is returned to us because of an incorrect or invalid mailing address due to your error, then we can either
1. Issue you a refund for the products and not the cost of shipping, or
2. We can ship your products to your corrected address after you pay the re-shipping cost of $6.00.

Note: Refunds can take 5-10 days to show up on your statement depending on how quickly your bank and/or credit card company processes it.

DAMAGED OR MISSING PRODUCTS
If you happen to find that a product has been damaged during shipping or in the rare case that a product is missing altogether, please let us know as soon as possible by emailing us at ygteam@theyokuglow.com and sending clear photos of the damaged item(s), the packaging, and the shipping label. Photos must clearly indicate the identity of the product and should not include any unrelated products in the background as this can be misleading and confusing. 
Due to our highly fluctuating inventory, the email and photo(s) must be sent within seven (7) days of receiving your shipment. Validity of the damaged or missing item(s) will be determined at the discretion of the support team. We cannot guarantee that we will have that specific item(s) in stock, but we will try our best to make it up to you! 

REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. Please keep in mind that depending on your bank and/or credit card company, it could take an additional 5-10 days after the credit is applied for it to be posted to your account depending on the bank and/or credit card company involved.

LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
IF YOU’VE DONE ALL OF THIS AND YOU STILL HAVE NOT RECEIVED YOUR REFUND YET, PLEASE CONTACT US AT YGTEAM@THEYOKUGLOW.COM.

Shipping
To return your product AFTER receiving return authorization from us, you should mail your product to:
PO BOX 93451, Los Angeles, CA 90093.
Packages without return authorization will not be accepted.

You will be responsible for paying for your own shipping costs for returning your item. Original shipping and handling costs are non-refundable. If you receive a refund, the cost of return shipping and handling will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item(s) over $50, you should consider using a track-able shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Please contact customer service at ygteam@theyokuglow.com if you have any questions.

RETURNS AND CANCELLATIONS

Can I return products from The Yoku Glow if I don't like them? 
We do not accept returns, but if you have any concerns about the quality of a product, please email ygteam@theyokuglow.com or feel free to give to a family member or friend!