FAQ
What is The Yoku Glow?
The Yoku Glow is a one stop beauty shop with a personal touch, dedicated to Japanese Beauty. When it comes to self-care products, we're all about FEM - Fun, Effective, and Minimal. Our glow journey began in Japan and we want to share it with you - our tried and true Japanese skincare and lifestyle products. Experience the best of J-Beauty, straight from Japan to your doorstep with ease, and incorporate what works for you into your own routine, for a healthy glowing you, one discovery at a time.
What is the cost of shipping?
Free Shipping over $70 and everything under is a flat rate of $6.00.
Shipping Logistics
The Yoku Glow currently ships only in the United States. We ship via USPS. You’ll receive a shipment notification email with a tracking number as soon as your Yoku Glow order is on its way.
ORDER ISSUE:
I'm having problems with my tracking number.
Oftentimes the carrier takes 2-4 business days to register your shipment status. If your tracking number isn’t updating, please email us at ygteam@theyokuglow.com and we'll do our best to provide an update.
I never received by order.
We are so sorry to hear that! Please email at ygteam@theyokuglow.com and we’ll respond within 24 hours.
I’m missing a product from my order/in my discovery kit.
Please send us your name, order number and details of the product that you are missing to ygteam@theyokuglow.com and a team member will respond within 24 hours to make it right.
RETURNS AND CANCELLATIONS:
Can I return products from my Yoku Glow if I don't like it?
We do not accept returns, but if you have any concerns about the quality of a product, please email ygteam@theyokuglow.com or feel free to give it to a family member or friend!
ADDITIONAL INFORMATION
Where do you source the products and are they authentic?
No drop shipping here! We work directly with the brands themselves or with their official authorized distributors and we promise 100% authenticity. In addition, we inspect each product that passes through our hands to confirm the product is legitimate and without defects before it touches your hands.
I don't see the Japanese product that I want on your site.
Can't find the product you want on our site? No worries, send us a recommendation and we'll look into it. Every product on our site has been vetted by us and our test team. If you don't see what you're looking for, it may be that we just haven't gotten to it yet.
Who should I contact if I need more information about The Yoku Glow?
Feel free to contact us at: ygteam@theyokuglow.com
The Yoku Glow, LLC.
PO BOX 93451
Los Angeles, CA 90093